delivery & returns

DELIVERY INFORMATION

UK Standard delivery costs £4.95 per order.
Please allow 3-5 working days.

UK Express delivery £8.00 per order - 48 hours for orders placed before 1pm.
Excludes Sat/Sun.

INTERNATIONAL ORDERS:
These can be accomodated although shipping will depend on weight of individual parcel, please email info@caramelandgrey.com for further details.

Important delivery information:
A signature will be required for all orders. Orders are delivered by Royal Mail during working hours. We can ship to any address nominated by you if you wish someone else to recieve the parcel on your behalf.

All orders subject to stock availability.

RETURNS & EXCHANGES POLICY

We really want you be happy with your purchase. You can return it to us (unused) within 10 days for a full refund although postage will only be refunded on faulty goods. All goods (faulty or otherwise) returned after 10 days will be refunded by credit note or exchange only.

In the event of a return, we recommend that you use registered post with sufficient postage insurance, as we cannot be held liable for parcels that go missing or those which get damaged in transit en route to us. Refunds will be made on reciept of goods only.

Please email info@caramelandgrey.com for return address details.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.